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Customer service Archive
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Deming and Goldratt
Deming and Goldratt: The Theory of Constraints and the System of Profound Knowledge by Domenico Lepore and Oded Cohen A Step-by-Step Guide to Implementing the Management Systems of W. Edwards Deming and Eliyahu M. Goldratt “This is an excellent book. (The authors) do a very... -
Release the Hostages
By Richard Klapholz and Alex Klarman Is Customer Support More Than A Necessary Evil? For decades the Theory of Constraints has revolutionized the business world. From Production on the shop floor to Engineering, Project Management and Marketing & Sales, the implementation of TOC has resulted...
