Category: Customer service
The Goal: A Business Graphic Novel
Based on The Goal, by Eliyahu M. Goldratt and Jeff Cox, and adapted by Dwight Jon Zimmerman and Dean Motter Alex Rogo is a harried plant manager who has been given 90 days to save…
Deming and Goldratt
Deming and Goldratt: The Theory of Constraints and the System of Profound Knowledge by Domenico Lepore and Oded Cohen A Step-by-Step Guide to Implementing the Management Systems of W. Edwards Deming and Eliyahu M. Goldratt…
Release the Hostages: : Using Goldratt’s Theory of Constraints for Customer Support Management
By Richard Klapholz and Alex Klarman Is Customer Support More Than A Necessary Evil? For decades the Theory of Constraints has revolutionized the business world. From Production on the shop floor to Engineering, Project Management…
